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Advice and frequently asked questions

Where can I find more detailed information on how to use the product?
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There are more detailed instructions on how to use the products for best results on the Stain Remover and Ironing Water pages on the website.

Are Fairy Non Bio Stain Removers safe for all fabrics?
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Fairy Stain Removers are safe for all colourfast washable fabrics. If you’re unsure about the fabric, we suggest testing an inside seam for colourfastness. Always wash the garment according to care tag instructions.

Are Fairy Non Bio Stain Removers suitable for use on babies' clothing?
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Yes. Independent dermatologists and midwifes have approved the Fairy Non Bio range to make caring for your baby's skin less of a worry. Because the product does not contain enzymes it is less likely to irritate sensitive skin than some alternative products.

Is Fairy Non Bio Stain Powder/Stain Spray suitable for use on wool and silk garments?
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Fairy Non Bio Stain Removers are suitable for use on mixed fibres but we would not recommend using them on delicate pure wools and silks.

Does Fairy Non Bio Stain Remover work on all stains?
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Fairy Non Bio Stain Remover works on a wide range of stains including fresh food and drink stains, ketchup, BBQ sauce, fruit juice, tomato juice, coffee, chocolate, tea and wine. Some stains may need a repeat application. Please download our Hints and Tips guide for stain removal which is on the Stain Removers product page.

I've used the Fairy Non Bio Stain Remover Powder/Stain Spray and it hasn't worked
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Some stains can be harder than others to remove, and may require more than one treatment. There are further detailed instructions and advice in our Hints and Tips guide that you can download on the Stain Removers page that you might find helpful.

What makes Fairy Non Bio Stain Remover range kinder to skin than other brands?
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Most stain removers contain enzymes, which can irritate the skin. Fairy is non-biological which means that it does not contain enzymes. The range is dermatologically tested, endorsed by midwives and has been accredited by Skin Health Alliance. All other ingredients are specially selected to be as gentle as possible for sensitive skins.

Please note: No effective household detergent can be guaranteed suitable for people with serious skin conditions. If you suffer from unusually sensitive skin, please contact your doctor for advice.

I have sensitive skin and want to know if this product is suitable for me?
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The product has been specifically tested and dermatologically approved by the Skin Health Alliance. It does not contain enzymes that can often cause sensitivity. It is suitable for sensitive skin providing it is used according to the instructions. All the fragrances used in the product are specially developed to be as gentle as possible.

I've used the Fairy Non Bio Stain Remover Powder/Stain Spray and got the product on my skin and it has irritated it - will this happen if I use it to wash my clothes and then wear them?
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If the product does come into direct contact with skin it may cause irritation in the same way any other laundry product could. When used according to the instructions it has been approved by the Skin Health Alliance and endorsed by independent dermatologists and midwives.

Someone has swallowed Fairy Non Bio Stain Remover Powder/Spray/Ironing water - what do I do?
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Call the following emergency number (+44 (0) 1865 407 333) and our 24 hour specialist team will be able to advise. If there is no time to do this, go straight to A&E and take the product packaging with you. Medical staff can then call the 24 hour number to find out more information on the ingredients. These can also be downloaded on the Stain Removers product page on the website.

Someone has got Fairy Non Bio Stain Remover Powder in their eyes, what do I do?
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Rinse eyes gently and thoroughly with clean water for several minutes. Remove contact lenses if present and easy to do and then go to A&E, taking the product packaging with you. Medical staff can then call the 24 hour number (+44 (0) 1865 407 333) to find out more information on the ingredients. These can also be downloaded on the Stain Removers product page on the website.

Someone has got Fairy Non Bio Stain Remover Spray in their eyes, what do I do?
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Rinse eyes gently and thoroughly with clean water for several mins. Remove contact lenses if present and easy to do and then go to A&E, taking the product packaging with you. Medical staff can then call the 24 hour number (+44 (0) 1865 407 333) to find out more information on the ingredients. These can also be downloaded on the Stain Removers product page on the website.

Someone has got Fairy Non Bio Ironing Water in their eyes, what do I do?
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Rinse eyes gently and thoroughly with clean water for several mins. Remove contact lenses if present and easy to do. The product will not cause serious or lasting damage to eyes but if any discomfort or redness remains after 2 hours, visit your GP or go to A&E, taking the product packaging with you. Medical staff can then call the 24 hour number (+44 (0) 1865 407 333) to find out more information on the ingredients. These can also be downloaded on the Ironing Water product page on the website.

Someone has had an adverse skin reaction to a product - what do I do?
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Do not continue using the product. The products have been specifically tested under normal conditions of use and have been dermatologically approved by the Skin Health Alliance. If a product has come into direct contact with skin it may cause a reaction. Rinse the skin thoroughly with clean water for 10 minutes. If there is still a reaction after 30 minutes, visit your GP or A&E and take the product packaging with you. Medical staff can then call the 24 hour number to find out more information on the ingredients. These can also be downloaded on the product pages on the website.

What is in the Fairy Non Bio Stain Removers?
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Both the powder and the stain spray contain a unique blend of ingredients that are designed to tackle a wide range of everyday stains. The benefit of these products is that they are enzyme free.

Safety Data Sheets for all products are available as downloads from the Ingredient Data Sheets section below or please call our customer services team on 0113 3855 618 and we will be happy to email or post copies to you.

What are the Optical Brighteners that are in the Fairy Non Bio Stain Remover Powder?
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Optical Brightener is an ingredient commonly used in many laundry detergents; its purpose is to make white coloured garments appear whiter and brighter.

Does Fairy Non Bio Stain Remover Powder contain bleach?
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Fairy Stain Remover Powder does not contain chlorine bleach. Instead it uses an oxygen based formula which helps to remove stains in the wash.

What is in the Fairy Non Bio Ironing Water?
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The ironing water is a special formulation that includes deionised water and a specially developed mild perfume. It prevents limescale from forming in your iron and leaves clothes soft and with the gentle fragrance of Fairy.

What preservative is used in the Fairy Non Bio Ironing Water?
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The preservative in the fabric conditioner is Phenoxyethanol. This is a preservative found in many skin care products.

Where can I buy Fairy Non Bio Stain Remover Powder?
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The stain powder can be purchased in store or online at all the major retailers such as Asda, Waitrose, Sainsburys, Tesco and Morrisons.

Where can I buy Fairy Non Bio Stain Remover Spray?
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The stain powder can be purchased in store or online at all the major retailers such as Asda, Waitrose, Sainsburys, Tesco and Morrisons.

Where can I buy Fairy Non Bio Ironing Water?
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The ironing water can be purchased in store or online at Morrisons.

Who makes this product?
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These products are made under licence by Star Brands Ltd, a specialist British manufacturer of Laundry products.

Why aren't they made by P&G like the other Fairy products that I buy?
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P&G regularly make portfolio choices and implement different business models to deliver great value to our consumers and enhance long-term, sustainable growth of their business. They regularly review these choices based on evolving market trends and consumer needs. They believe the partnership with Star Brands is the best choice to successfully launch and drive these line extensions. P&G will continue to focus on Laundry detergents and Fabric Softeners, core segments of our expertise.

 

What is your Animal Testing policy?
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We do not test products on animals, or request testing of products or ingredients by any supplier or third party and we check regularly with our suppliers for changes to the testing status of ingredients.

Is the packaging recyclable?
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All the packaging used for the Fairy range is recyclable but please check with your local authority to ensure that they can handle these particular materials.

I have lost the scoop/there is no scoop in my stain remover powder - where can I get a replacement?
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Please send us a message via the Contact Us page on the website to request a replacement scoop for Fairy Non Bio Stain Remover Powder.

For a replacement scoop for Fairy detergent powders, please visit www.pg.co.uk/contact-us or call P&G’s Consumer Relations team on 0800 085 0367 and the team will be happy to help you. P&G Consumer Careline (UK) office hours are: Monday – Friday, 9am – 5pm (UK time).

Where can I find more detailed information on how to use the product?
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There are more detailed instructions on how to use the products on the Fairy Non Bio Wool & Delicates page on the website.

Is Fairy Non Bio Wool & Delicates safe for all fabrics?
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Fairy Non Bio Wool & Delicates is a carefully formulated mild detergent, for wool and delicates, suitable for wool, silk, cotton, microfibres and mixed fabrics. Fairy Non Bio Wool & Delicates is safe to use on all fabric that are suitable for washing, however for heavy-duty fabrics we recommend using Fairy Non Bio detergents, liquids, gels, pods or powder.

Can I use Fairy Non Bio Wool & Delicates on whites and colours?
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Yes, Fairy Non Bio Wool and Delicates does not contain any kind of bleaching agents and is kind and gentle to both white and coloured delicate fabrics.

Will Fairy Non Bio Wool & Delicates stop my jumpers from going fuzzy?
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Fairy Non Bio Wool & Delicates has been specifically formulated to clean, protect and renew the fibres in wool and other delicate fabrics. Our special care formula prevents the shortening and breakage of the fibres that happens during washing, keeping your delicate garments in shape and prevents bobbling to keep your woollens looking good for as long as possible.

Can I wash cashmere with Fairy Non Bio Wool & Delicates?
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If the label on your garment states it can be washed as opposed to dry clean only, then Fairy Non Bio Wool & Delicates is suitable to use.

Is Fairy Non Bio Wool & Delicates suitable for use on babies' clothing?
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Yes. Independent dermatologists and midwives have approved Fairy Non Bio Wool & Delicates as safe to use on babies clothing. The unique gentle fragrance Fairy Non Bio Wool & Delicates has been formulated to be safe next to babies skin.

How can I remove stubborn stains with Fairy Non Bio Wool & Delicates?
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If your products are heavily stained and colour fast, then we recommend pre-soaking your garment for 30 minutes prior to wash. As Fairy Non Bio Wool & Delicates has been developed as a mild detergent, it is suitable for using neat on tougher stains prior to washing as normal.

What water temperature should I use when I wash with Fairy Non Bio Wool & Delicates?
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Fairy Non Bio Wool & Delicates has been proven to work as low as 20 degrees, for best results we recommend washing at the lowest temperature indicated by your garment label to ensure your delicate fibres are not damaged.

How does Fairy Non Bio Wool & Delicates differ from standard laundry products?
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Fairy Non Bio Wool & Delicates is specially formulated to clean, protect and renew delicate fabrics. Our special care formula prevents the shortening and breakage of the fibres that happens during washing, keeping them in shape and prevents bobbling to keep your woollens looking good for as long as possible.

What makes Fairy Non Bio Wool & Delicates kinder to skin than other brands?
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Fairy Non Bio Wool & Delicates is dermatologically tested and has been accredited by Skin Health Alliance. All ingredients have been specifically selected to be as gentle as possible for sensitive skin.

Please note: No effective household detergent can be guaranteed suitable for people with serious skin conditions. If you suffer from unusually sensitive skin, please contact your doctor for advice.

I have sensitive skin and want to know if this product is suitable for me?
+

The product has been specifically tested and dermatologically approved by the Skin Health Alliance. It is suitable for sensitive skin providing it is used according to the instructions. All the fragrances used in the product are specially developed to be as gentle as possible.?

I've used Fairy Non Bio Wool & Delicates and got the product on my skin and it has irritated it - will this happen if I use it to wash my clothes and then wear them?
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If the product does come into direct contact with skin it may cause irritation in the same way as any other laundry product could. When used according to the instructions, it has been approved by the Skin Health Alliance and endorsed by independent dermatologists and midwives.

What is in Fairy Non Bio Wool & Delicates?
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Fairy Non Bio Wool & Delicates contains a unique blend of ingredients that are designed to be kind on wool and delicates. The benefit of these products is that they are enzyme-free and contains care additives to repair and protect natural fibres.

Where can I buy Fairy Non Bio Wool & Delicates?
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Fairy Non Bio Wool & Delicates can be purchased in store at Waitrose supermarket.

Who makes Fairy Non Bio Wool & Delicates?
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This product is made under licence by Star Brands Ltd, a specialist British manufacturer of Laundry products.

Why aren't they made by P&G like the other Fairy products that I buy?
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P&G regularly make portfolio choices and implement different business models to deliver great value to our consumers and enhance long-term, sustainable growth of their business. They regularly review these choices based on evolving market trends and consumer needs. They believe the partnership with Star Brands is the best choice to successfully launch and drive the delivery of Fairy Non Bio Wool & Delicates. P&G will continue to focus on laundry detergents and fabric softeners.

What is your animal testing policy?
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Star Brands does not test products on animals, or request testing of products or ingredients by any supplier or third party and we check regularly with our suppliers for changes to the testing status of ingredients.

Is the packaging recyclable?
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All the packaging used for the Fairy Non Bio Wool & Delicates is recyclable but please check with your local authority to ensure that they can handle these particular materials.

Certain trademarks used under license from The Procter and Gamble company or its affiliates.

Star Brands Ltd,
Dunlop Rd, Redditch,
B97 5XP

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